Last updated: April 2026
These Terms of Service ("Terms") form a binding agreement between you and Dibb Media LLC, a Texas limited liability company operating as RoofKnockers ("RoofKnockers," "Company," "we," "us," or "our"). By accessing or using roofknockers.com, app.roofknockers.com, or any related software, APIs, or services (collectively, the "Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service. If you accept these Terms on behalf of a business, you represent that you have authority to bind that business.
RoofKnockers is a software-as-a-service canvassing and supplement platform for roofing contractors and agencies. It provides door-to-door knock logging, territory mapping, lead pipeline management, insurance estimate ingestion, supplement analysis, claim tracking, report generation, and related team management tools. The Service is delivered through web applications at roofknockers.com and app.roofknockers.com.
You must be at least 18 years old and capable of forming a legally binding contract to use the Service. You agree to provide accurate, current, and complete registration information and to keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us immediately at support@roofknockers.com if you suspect unauthorized access.
The Service is offered on a recurring subscription basis through three tiers: Starter at $297 per month, Pro at $497 per month, and Elite at $997 per month. Each tier is also available at an annual rate equal to ten times the monthly rate (two months free when billed annually). Each plan includes a 14-day free trial. A valid credit card is required to begin the trial so that Stripe can automatically convert your subscription at the end of the trial; you are not charged during the trial itself. If you do not cancel before day 14, your card will be charged the applicable plan amount at the billing interval (monthly or annual) you selected at checkout, and will continue to be charged on each subsequent renewal until you cancel.
Prices are stated in United States dollars and do not include applicable taxes, which you are responsible for paying. Payment processing is handled by Stripe, Inc. You authorize us (through Stripe) to charge your payment method on a recurring basis. You may upgrade or downgrade your plan at any time. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of the next billing cycle.
Refund windows. All monthly subscription charges are final and non-refundable three (3) business days after the charge date. All annual subscription charges are final and non-refundable thirty (30) days after the charge date. Refunds requested within those windows will be issued in full. After those windows close, charges are non-refundable except as expressly provided in our Refund Policy.
You may cancel your subscription at any time from the Stripe billing portal linked inside your account. Cancellation stops future renewals. Your paid subscription remains active through the end of the current billing period, after which your account enters a read-only state. You retain the ability to view existing data for 90 days following cancellation. After 90 days, we may permanently delete your data. We may suspend or terminate your account at any time for violation of these Terms, for non-payment, or where continued access would expose us or others to legal or security risk.
You retain ownership of all content and data you upload or create in the Service, including estimates, claims, leads, knock records, photos, and company information ("Customer Data"). You grant us a limited, worldwide, royalty-free license to host, copy, process, and display Customer Data solely to provide, secure, and improve the Service. We do not sell Customer Data, and we do not use Customer Data to train third-party AI models.
You are responsible for ensuring you have the rights and consents necessary to upload the Customer Data you submit, including any homeowner, insurance, or property information. You must comply with all applicable privacy, consumer protection, and telemarketing laws in your use of the Service.
Your use of the Service is governed by our Acceptable Use Policy, which is incorporated by reference. Without limiting that policy, you agree not to reverse engineer the Service, resell or sublicense access, scrape data, circumvent rate limits, submit fraudulent supplement claims, or use the Service for any unlawful canvassing activity.
The supplement analysis, building code citations, and pricing data produced by the Service are automated decision-support outputs. They are not professional engineering, legal, or insurance advice and do not guarantee any claim outcome. You are solely responsible for reviewing and approving any parsed estimate data and any analysis findings before submitting them to an insurance carrier, adjuster, or homeowner. The Service requires you to confirm parsed estimate data before analysis runs, and that review step is mandatory.
We work to keep the Service available, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, upgrades, third-party outages, or events beyond our reasonable control. Except as expressly provided in our Refund Policy, we are not liable for losses arising from service interruptions.
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment. We do not warrant that the Service will be error-free, that defects will be corrected, or that the Service will meet your specific requirements.
To the maximum extent permitted by law, Dibb Media LLC and its officers, members, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost data, or business interruption, arising out of or related to the Service, even if advised of the possibility of such damages. Our aggregate liability arising out of or related to the Service and these Terms shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) one hundred dollars ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above may not apply to you in full.
You agree to defend, indemnify, and hold harmless Dibb Media LLC and its officers, members, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorney fees) arising out of or related to your use of the Service, your Customer Data, your violation of these Terms, or your violation of any law or third-party right.
These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Texas, without regard to its conflict of laws principles. You and Dibb Media LLC agree that the exclusive venue for any action not subject to arbitration shall be the state and federal courts located in Dallas County, Texas, and you consent to personal jurisdiction in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through an in-app notice at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may cancel your subscription.
Questions about these Terms can be sent to support@roofknockers.com. The entity responsible for the Service is Dibb Media LLC, operating as RoofKnockers, in the State of Texas, United States.